Indian Call Centers: Dangerous to your Financial Health
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Two years ago, an alert reader raised the issue of the risks created by the increasing use of Indian Call centers by Financial Services companies, and followed it up a last year with a concrete example.

Earlier this year John Miano reported on a much bigger case, observing how little interested the US media were.

Now the enterprising British tabloid the Sun has triggered a huge uproar in the UK and India by ambushing a call center. In British bank customer details are "on sale in Delhi" [Phillippe Naughton The Times (of Britain), June 23,2005] we learn

"The Sun reported this morning that it had bought a list of 1,000 names and addresses with account and credit card numbers and other confidential details for ?3 each. Its reporter in Delhi was told by the middleman who sold him the details that he could supply 200,000 identities a month… Sun reporter Oliver Harvey bought the list of names after going undercover posing as a British businessman. He had three meetings with the alleged middleman, each of them taped and filmed"

The British have been concerned with fraud in these centers for a while . A BBC report quotes a data security firm CEO making the reasonable point:

"The salaries paid to these people are not at the same level as in the UK.

That means that if somebody wanted to ask them to do something fraudulent, the amount of money that might be offered would have more of an impact on their life."

This evening a Google News search indicates that, other than specialist computer publications, the only major US notice has been it is worried the cost savings anticipated by various companies might be jeopardized.

Does no one in the US media care about the American public?

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