Vijay Mukhi, a call centre analyst, said websites have sprung up in the US giving phone numbers of companies which use call centres in India, and listing Hindi swear words to be used to abuse staff. 'When you move jobs away from a country, there's going to be a lot of pent-up frustration which gets let out on Indian workers,' he said.
The loss of civility is regrettable but understandable: multiculturalism is destructive to social cohesion, and the damage to polite conversation is therefore not surprising.